I was injected with Artefill to correct marionette lines. Within one month there was no sign of improvement and I began having continuing problems. Opening my mouth wide was difficult and when I yawned it felt like something was pulling or tearing. I had a weird sensation and constant numbness. I still have numbness and clumps of product where the Artefill was placed. I suffered with a painful infection and graduloma in the area of my face where the Artefill was injected, and many weeks I was unable to eat properly and lost ten pounds during that time. I suffered embarrassment in my daily life the continuing problems and not being able to correct this has caused me extreme loss of confidence and low self esteem. I have contacted the company several times with this complaint. I talked via email with Stacy Lewis and also Karon Morrell. I was told by Ms Morrell that I needed to visit an Artefill doctor to assess the problems I was having and find a solution. I was told that Dr Hamel, who I wanted to do the evaluation was unavailable and I was sent to Dr. Donald Clemons whom I am told was recommended because he is a personal friend of their Sales Representative, I have the email from Stacy Lewis stating this.
Dr. Clemons did not address any of my symptoms and interrupted me several times during the consultation when I tried to ask questions, he was arrogant, dismissing my concerns completely and talked mostly about himself and his career. Dr. Clemons also informed me that he is the instructor for all Artefill injectors in Tennessee, which means he is the only doctor who could be called as an expert witness concerning Artefill and he is in the hire of Suneva Medical Inc. Dr Clemons also trained the injector at Snooty Spa where I was injected. I was lead to believe I would receive treatment to correct the damage but this was only a ruse to delay legal action on my part until the statute of limitations had passed. I was mislead by Suneva and their COO Karon Morrell as they intentionally lead me believe I would receive help to correct these problems they did not respond until the statute of limitations had passed and sent a letter by mail the day before rejecting my claim, and afterward I was completely ignored by the company.
I complained to the BBB of San Diego, but this was pointless because the BBB is just the fox guarding the hen house. Apparently the BBB is for the business only and not the consumer, I was unaware of this when I contacted them in regards to this matter. In my second response to them I ask that Suneva Medical show proof of their response to me as they claim they tried to resolve this matter, they did not try in any way to resolve this matter. I can show proof of my allegations against their company. Suneva made false statements against me and they were allowed to slide by with no repercussion for their wrong doing.
Suneva Medical never tried to resolve this matter in any way. Their CEO Nicholas L. Teti, Jr. and COO Karon Morrell purposely mislead me. This is a heartless corporation